Turn Guest Feedback into Your Greatest Asset
Collect, analyze, and respond to all your reviews from Google, Yelp, and more in one place.
Know What Your Guests Really Think
Get Ahead of Online Reviews
Our proactive feedback system gives you the tools to understand your guests, improve your restaurant, and boost your online reputation.
Reviews Aggregation
Aggregate reviews from Google, Yelp, and more into a single dashboard for easy management.
Reviews AI
Leverage AI to analyze sentiment, identify trends, and gain actionable insights from your reviews.
Smart Replies
Use AI-powered Smart Replies to craft personalized responses to reviews quickly and easily.
Automated Feedback Requests
Automatically send personalized feedback requests to guests after they place an order.
Private & Direct to You
Collect private feedback directly from your guests to resolve issues before they go public.
Real-Time Issue Alerts
Get instant notifications for negative feedback so you can address issues promptly.
A Simple Loop for Improvement
From Guest Orders to Business Insights
Our integrated system makes collecting and acting on feedback effortless, creating a virtuous cycle of happy guests.
1. Guest Orders
A guest places an order through your commission-free online ordering system.
2. Feedback is Requested
Our system automatically sends a personalized feedback request to the guest.
3. You Gain Insight & Act
You get real-time insights to resolve issues, reward staff, and improve your restaurant.
Frequently Asked Questions
Automenu aggregates reviews from major sites like Google and Yelp, providing you with a single dashboard to view, analyze, and respond to all your customer reviews.
You can also collect private feedback directly from your guests after they place an order. This helps you identify and resolve issues before they become public reviews, improving customer satisfaction and loyalty.
Yes! Automenu allows you to collect private feedback directly from your guests. This helps you identify and resolve issues before they become public reviews, improving customer satisfaction and loyalty.
With Automenu, you can track trends in customer sentiment and monitor how customer satisfaction evolves over time. You can also identify common complaints and compliments to help you improve your business and increase sales.
You can reply directly from the dashboard to thank a guest for their kind words or to address a concern. You can even include a discount or offer to encourage them to give you another try.
Automenu automatically sends review requests to customers after they place an order. You can also manually send review requests to those who haven't left a review.
Additionally, Automenu allows you to collect short, in-the-moment surveys to gather feedback on specific aspects of your business, such as food quality, delivery time, or customer service. These surveys can be embedded in your website or sent via SMS, providing a great way to get feedback from customers who might not otherwise leave a review.
Automenu currently supports reviews from Google and Yelp. We are working on adding more options in the future. If you have a specific review site you would like us to support, please let us know.